1. Data We Collect
We collect the following categories of personal data:
Identity Data: Full name, date of birth, NIN, phone number, email address, state of residence and origin, LGA, home address.
Financial Data: Wallet balances, transaction history, deposit and withdrawal records, payment method details (tokenized via Paystack/Flutterwave — we never store raw card data).
Trading Data: Market positions, trade history, accumulator slips, P&L records, opinion contract participation.
Technical Data: IP address, device type, browser type, session ID, access logs, and cookies.
Communications: Support tickets, chat messages, and feedback submitted to TradexMarket.
2. How We Use Your Data
We use your personal data to:
• Create and manage your trading account
• Verify your identity (KYC) as required by Nigerian law
• Process deposits, withdrawals, and escrow transactions
• Generate AI-powered market insights for your dashboard
• Detect and prevent fraud, money laundering, and abuse
• Send account notifications and platform updates
• Improve platform performance and user experience
• Comply with legal and regulatory obligations
We do not use your data for advertising or sell it to third parties.
3. Data Sharing
We share your data only in the following circumstances:
Payment Processors: Paystack and Flutterwave receive transaction data necessary to process deposits and withdrawals.
Regulatory Authorities: We may disclose data to Nigerian regulatory bodies (EFCC, CBN, others) when legally required.
Service Providers: Our cloud infrastructure and security providers may process data on our behalf under strict data processing agreements.
We never sell, rent, or trade your personal data to any third party for commercial purposes.
4. Data Security
We implement industry-standard security measures to protect your data:
• All data transmitted to and from TradexMarket is encrypted using TLS 1.3
• Financial data is encrypted at rest using AES-256
• Access to production systems is restricted to authorized personnel only
• Regular security audits and penetration testing
• Automatic session expiry and multi-factor authentication support
While we implement robust security, no system is completely immune to breaches. We will notify you within 72 hours of any confirmed data breach affecting your account.
5. Your Rights
Under Nigerian data protection law (NDPR), you have the right to:
• Access: Request a copy of all personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to regulatory retention requirements)
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain types of data processing
• Withdrawal: Withdraw consent for optional data processing
To exercise these rights, email: privacy@tradexmarket.ng
6. Cookies
TradexMarket uses the following types of cookies:
Essential Cookies: Required for login sessions and security. Cannot be disabled.
Analytics Cookies: Used to understand platform usage patterns (anonymized). You may opt out.
Preference Cookies: Store your interface settings (dark/light mode, dashboard layout). You may opt out.
We do not use advertising or tracking cookies. You can manage cookie preferences from your account settings.
7. Data Retention
We retain your personal data for the following periods:
• Account data: Duration of account + 7 years (regulatory requirement)
• Transaction records: 7 years (FIRS and CBN requirement)
• Support communications: 2 years from resolution
• Technical logs: 90 days
After retention periods expire, data is permanently deleted or anonymized.
8. Children's Privacy
TradexMarket is not intended for persons under 18 years of age. We do not knowingly collect personal data from minors.
If you believe a minor has registered on our platform, please contact us immediately at privacy@tradexmarket.ng and we will delete their account and associated data within 48 hours.
9. Contact Us
For all privacy-related requests and inquiries:
Email: privacy@tradexmarket.ng
Data Protection Officer: dpo@tradexmarket.ng
Address: TradexMarket Ltd, Victoria Island, Lagos, Nigeria
Nigeria Data Protection Commission (NDPC) complaints: www.ndpc.gov.ng